Desarrollo de un sistema de gestión de tareas para el Centro de Tecnologías Educativas de la Universidad Nacional de Chimborazo.

Abstract

In the present research work, a system of tasks and services management is developed for the Universidad Nacional de Chimborazo (UNACH) at the Centro de Tecnologías Educativas (CTE), located in Riobamba. The system is developed in Netbeans, the PrimeFaces framework is used for the front-end and PostgreSQL as a database manager, the ITIL methodology is also applied for the management of tasks performed by the CTE technicians and incidents presented at UNACH, together with the observation method and the interview, the requirements of the administrative department were reflected. ITIL registers and controls the activities of the technicians and the place where the incidents are presented, to make improvements in the processes and in the decision making process. On the other hand, Scrum is used for the system life cycle development, which uses user stories; these allow to define an estimated time for deliverables and a software development time, each user history has one or several acceptance tests that must be fulfilled, where the history is finalized or errors are refactorized. Performance tests of the system were carried out, giving as results: the manually request for an activity required 15 to 40 minutes, while with the system only require 5 minutes, giving a percentage of the 77% effectiveness; the development of the activity required a time of 2 hours and with the system the same activity is carried out in 20 minutes, having a percentage of 83% of effectiveness in the development of the activity. It is recommended to adhere characteristics to the system that allow the management of the control modules of equipment and materials used for the activities.