Implementación de modelo y herramientas de inteligencia (Balanced Scorecard y Cuadro de Mando) para el mejoramiento de la gestión universitaria en el Sistema de Investigación de la Escuela Superior Politécnica de Chimborazo para el período 2014-2018

Abstract

The purpose of the research is to establish and monitor the research system indicators of ESPOCH in order to improve the university management and facilitate the decision making process by using Balanced Scorecard tool. The methodology used was; Inductive and deductive method, surveys, interviews, and ODUN PLUS software which allows controlling the indicators established by means of signaling which will reflect their status, the control level will allow detecting diverts and their corresponding correction through the necessary settings. The research system of the ESPOCH has a lack of fulfillment in 1.33, since there are failures in the fulfillment of planned proposals. Despite of unfavorable results, it is important to take into account that ESPOCH is now working to improve the gotten results, which will contribute for the institutional and country development. The Balanced Scorecard is a management model which improves the organizational management, thus; it is recommended to apply it in the academic and business areas. It is important to have a constant monitoring, that´s why it is recommended to update the data base according to the needs and exigencies of the research system, as well as the ones of (CEAACES) Consejo de Evaluación Acreditación y Aseguramiento de la Calidad de la Educación Superior (Higher Education Quality Evaluation, Accreditation and Assurance Council).