Análisis de rutas y frecuencias de transporte público urbano y su relación con la calidad de servicio para la ciudad de Riobamba provincia de Chimborazo

Abstract

The analysis of routes and frequencies of urban public transport and their relation with the quality of service for the Riobamba city, of Chimborazo province. The study was carried out based on the information provided by the users and the transporters to whom the respective surveys were applied. The methodology of the Regulation of the Organic Law on Land Transport, Traffic and Road Safety was adopted, specifically articles 55, 61 and 76 that refer to routes and frequencies, as well as ordinances 005 of 2016 and 008 of 2016, issued by GADM-Riobamba; which refer to the routes and frequencies and the quality of service respectively. After analyzing the collected data, it is proposed a restructuring of routes and frequencies of the lines that are relevant, in order to improve the quality of the service and thus satisfy the needs of the users. The main obtained results were that citizens have new transport routes that facilitate the mobilization of them, in the same way seeks to strengthen the training in relation to the quality of service provided by the transporters to the users in order to be efficient and effective.