Auditoría de conformidad al Sistema de Gestión de la Calidad basado en la Norma ISO 9001:2008 a la Facultad de Administración de Empresas, período académico enero- diciembre 2014

Abstract

This research aims to make a Compliance Audit to Quality Management System at the Faculty of Business Administration from the 2014 period, in order to evaluate the effectiveness and the degree of compliance that the System has, with the Standard ISO 9001:2008, based on Standard ISO 19011 “Guidelines for auditing management systems of quality and /or environmental”. It was supported by the authorities who provide the necessary facilities for perform the Audit, to this deductive method was applied using Standard ISO and Legal Rules of the institution as the basis of our recommendations, we assessed processes through direct observation, checklists, interviews and surveys to faculty, staff, service and students. At the end of the fieldwork nonconformities are detected, the majors are: unawareness of the existence of indicators that evaluate each process, the lack of dissemination of the Policy and Quality Manual, lack of commitment by staff, the lack of a mechanism to help assess student satisfaction; moreover, the CIMOGSYS Center does not have a file system that ensures the conservation and easy location of documents and records system. It is recommended to do a new socialization to all staff where so that each process is evaluated clarification, placed in conspicuous places the quality policy, to create a mechanism for assessing student satisfaction about the service provided and maintain a system of file to be sorted and classified information system, which will help for future International Certification.