“Propuesta de implementación de un nuevo sistema de pago electrónico para el sistema de estacionamiento rotativo tarifado (SEROT) en la ciudad de Riobamba, provincia de Chimborazo”

Abstract

The main objective of this research work was to propose implementing a new electronic payment system for the rotating tariffed parking system (SEROT) in the city of Riobamba, province of Chimborazo. The project was carried out through a methodology with a qualitative and quantitative approach; observation sheets were used, taking into account various criteria and surveys which were essential to collect information where it was possible to determine one of the main aspects, which is the current total existing availability of 1975 parking spaces controlled by the Fare System, which during the 14 years of operation of SEROT today operate as it was its first day of operation without any progress change or development apart from its extensions. Currently, there are Intelligent Collection Systems (SIR) that have been applied in many transportation modalities benefiting their users; 79% of the surveyed population has stated that their activities are affected due to the time involved in the whole process of the service provided by SEROT, which includes not only looking for a parking space but also a transaction. The development of an electronic payment system. In addition to involving new technologies optimizes processes and resources that benefit human potential, recommending the application of an electronic payment system through an Intelligent Collection System for the SEROT Tariffed Rotating Parking System in the city of Riobamba, thus improving SEROT's operability, reducing costs and operating time and allowing the equitable use of the parking lots under its coverage.