Desarrollo de un sistema web y aplicacion movil para la gestion de reservas, control de hospedaje y comandas caso a aplicar en el Hotel Alsafi “El Paraiso”.

Abstract

The purpose of the current graduation work was to develop a mobile web application for AL SAFI El Paraíso hotel located in Ambato, in order to improve the management of booking services, lodging control and commands which will be done in a manual way. To identify the main problem, it was necessary to use techniques like interview and observation applied to each one of the principal processes such as manager, hosts, and employees of the hotel, this will allow collecting the functional requirements of the product. To provide an appropriate follow up to the project, SCRUM agile methodology was implemented, creating an effective and peaceful communication between the customer and developer, in addition it helps to accomplish the delivery terms. The encoding of the web system and the mobile application was done through the use of technologies like java programming language, JSF framework, Java Script, PHP, J Query mobile respectively and for the data storage, it was necessary to use PostgreSQL. To evaluate the quality of the software based on functionality, some metrics (safety and accuracy) were established; the ones that were based on ISO IEC 9126 3 norm. For this, a survey to 182 customers as well as an interview to 5 employees of the hotel were applied. The data obtained were evaluated with Chi squared statistical test resulting in the acceptance of the hypothesis. This is an alternative which state that the mobile web application reduces time when carrying out the booking services in the hotel, in this way it will improve the customer service. For a good use of the mobile web application, it is recommended to check the user´s manual and for its maintenance it is necessary to check the technical manual, electronic billing is also recommended.