Propuesta para el mejoramiento de la funcionalidad técnico – administrativo del Terminal Terrestre Interprovincial del cantón Riobamba, provincia de Chimborazo

Abstract

The following research project called Proposal for the improvement of the technical-administrative functionality of the Interprovincial terrestrial terminal of the Riobamba Canton, Chimborazo Province, it is intended to provide improvement actions, focused on administrative and technical aspects, which allow to improve the quality of the service that is offered. It was developed using documentary and digital information provided by the Directorate of Mobility, administration of the terminal, and the Library of the Municipality of Riobamba, also conducted surveys aimed at users and human talent of the institution, observation sheets for the evaluation of infrastructure and an interview addressed to the terminal administrator. At the end of the investigation phase, the absence of models of administrative and technical management, the scarce teamwork and flaw in signage were identified. Under the aforementioned proposals were developed to improve the functionality in which it establishes actions to be performed for each aspect analyzed these are: administrative elements, service delivery, quality of service and technical functionality. For this reason it is recommended to implement each proposed action with the purpose of that the terrestrial terminal to increase the level of quality of its services and facilities.