Implementación del servicio de alimentos y bebidas a la habitación en La Mansión Santa Isabella de la ciudad de Riobamba

Abstract

The present research work aimed to implement the room catering service at Santa Isabella Mansion in Riobamba city, Chimborazo province. The study was developed taking into account the characteristics of a descriptive non-experimental research. The information was collected by applying surveys to the whole staff working at Santa Isabella Mansion. After the tabulation, analysis and interpretation of data, it was obtained some results that helped to determine the application of adequate processes in the room catering service through a procedures manual. The research work was applied to all the employees of Santa Isabella Mansion, it was taken into account the whole universo with the census method due to the small sample. The main objective of the manual is to set standard procedures in order to improve the room catering service to satisfy the customers´ needs. The procedure manual is directed to all staff contributing with the room catering service, the imformation provided will allow a better perfomance of it. Moreover, this manual will help to train future workers colaborating in the same área at Santa Isabella Mansion.