Auditoría de la gestión del mantenimiento de la Dirección de Mantenimiento y Desarrollo Físico de la Escuela Superior Politécnica de Chimborazo.

Abstract

The purpose of this technical project is to audit the maintenance management of the Maintenance and Physical Development Department of the Escuela Superior Politécnica de Chimborazo. A management audit methodology was developed based on the four steps of the Deming circle and the guidelines established by the (International Organization for Standardization) ISO 19011: 2011 Guidelines for the audit of management systems, that allowed to raise the criteria and sub-criteria of the evaluation questionnaire, the qualification method, and identify the opportunities of potential improvement in the management of the maintenance area. After having a planning, the evaluation process was carried out by applying the required instrument; as a result, seventy-seven audit findings were obtained which are summarized in fifteen opportunities for improvement, among the most important we have: Occupational Health and Safety, Maintenance Plan, Work Order and Computer Systems. It was identified through the results obtained that maintenance management is currently in a regular aspect. For this reason, an action plan was drawn up to mitigate the weaknesses identified in the management system, giving priority to deficient and regular aspects. It is recommended to implement the established action plan, as well as to carry out an evaluation a year after having implemented the action plan in order to identify its effectiveness.