Propuesta de un sistema de gestión por procesos, para la Dirección Financiera del Gobierno Autónomo Descentralizado Municipal del cantón Guano, provincia de Chimborazo, 2018

Abstract

The management system by process was carried out with the purpose of increasing efficiency and effectiveness in the work of the Financial Department of the Gobierno Autónomo Descentralizado of Guano Canton. It used research techniques such as observation to obtain preliminary information, surveys that were applied to public servants and citizens in order to know the degree of satisfaction of the services provided by the Financial Department. The internal processes do not have a system according to the current technology, but they continue to do the work manually; the general information is incomplete and outdated, in other words, a little reliable, which is why it makes decision making difficult for the authorities. In conclusion, we have that the process management system contributes to improving the efficiency, effectiveness, and productivity of the operational activities carried out in the institution, guaranteeing continuous improvement to achieve the institutional objectives. Administrators are recommended to socialize the management model with all public servants, in order to avoid unnecessary processes in each area of work, achieve efficiency and effectiveness in the services provided by the institution and that staff feel committed to the institution to provide an excellent service to the public by guaranteeing quality care to meet the needs and expectations.