Diseño de un modelo de gestión estratégica basada en el BSC para el Centro de Investigación (CIMOGSYS) de la Escuela Superior Politécnica de Chimborazo, periodo 2017-2020

Abstract

The objective of this thesis is to design a strategic management model based on the BSC for the Research Center (CIMOGSYS) of Escuela Superior Politécnica de Chimborazo, during the period 2017-2020., it is with the purpose of contributing to update in the continuous improvement of its processes and procedures. The methodology applied for data collection was through a quantitative and qualitative approach, because a survey and interviews were applied to the authorities and staff members of CIMOGSYS research center, in which it was found as the main finding that the Research Center does not verify the compliance of plans, programs and projects proposed, which does not allow to have efficient and quality information focused on the fulfillment of objectives, followed by low levels of innovation and scientific research. Under this condition, it began with the development of a situational diagnosis with the SWOT method, which reveals the strengths and weaknesses of the organizational structure at the educational level. With the proposal presented, a strategic management model based on BSC was designed for the Research Center (GIMOGSYS), where strategies for the financial perspective, society, internal processes, stakeholders and human talent were taken. Each of the perspectives has its respective objective, indicator and initiative. Likewise, the strategic map, with the purpose of reflecting quality in each executed project, fulfilling the organizational objective. The application of the present Management Model is recommended, where the internal processes are refined to allow to reach logical components based on the research lines according to SENPLADES, which will reflect on the quality of services provided by CIMOGSYS.