Diseño de un sistema de gestión administrativa, financiera y operativa de la Agencia de Viajes “Mayotravel” del cantón Baños, provincia de Tungurahua, año 2017

Abstract

The current research has the aim of the “Design of an Administrative,Financial and Operative Management Model Based on the balanced scorecard of the Travel Agency MayoTravel” of the Baños canton.Province of Tungurahua “with the expectation of contributing to an efficient administrative management.The investigation was carried our through surveys to customers and officials,interview to the company manager,FODA,financial management,operational,management,financial analysis, in order to determine the situation of the travel agency.It was determined that the entity does not have a management,and compliance of the functions assigned to the staff are not evaluated opportunely, the agency does not have management indicators, the omission of the same does not allow to prioritize the activities, to aligin the organization and to promote the learning and its development on the part of the administration.Finally,it is recommended that in order to be successful and achieve the objectives in the design of the management model based on the balanced scorecard, leadership and involvement of all officials are required, as well as meeting the objectives set out in the strategic maps for in this way achieve an efficient administrative management.