Diseño de un Sistema de Gestión de la Calidad conforme a la ISO 9001:2015 para el Restaurante “Casa Vieja” ubicado en la ciudad de Riobamba, provincia de Chimborazo

Abstract

The desing of an ISO 9001-2015 quality management system for the “Casa Vieja” restaurant located in the city of Riobamba in the province of Chimborazo aims to improve customer service and increase profitability. An interview was conducted with the manager of the company with whitch it was determined that previous studies have not beet carried out. In addition, a SWOT analysis was carried out to find out the current situation by finding weaknesses such as unnecessary waste of the raw material,little trained staff and little organized staff with their daily activities . The desing of an ISO 9001-2015 quality management system carried out in the company is the first step to implement continuous and frequent studies in the restaurant, thus achieving that the company converts its weaknesses into oppotunities. The implementation of ISO 9001-2015 standars is recommended since it represnts a standardization rule to impove the quality of services . The implementation of this sistema will serve to act immediately against the thereats that are continually produced in the competitive market.