Implementación de un modelo y herramienta de inteligencia (Balanced Scorecard y Cuadro de Mando) para el mejoramiento de la gestión universitaria en el Sistema Administrativo, de la Escuela Superior Politécnica de Chimborazo, para el período 2014-2018

Abstract

The present research was carried out in the Polytechnic School of Chimborazo, in the Administrative Subsystem, in order to implement the Control Panel and Balanced Scorecard, to verify and monitor the performance of the organization and improve its management by measuring activities in terms of the vision. The analytic-synthetic was used because in our research topic, the data found were studied individually and then integrally, questionnaires for interviews and surveys were used for data collection. Meanwhile for the implementation of the Control Panel was handled EasyPHP software version 12.1 that contains a web application named ODUN installed with a server operating system GNU / Linux. The implementation of Balanced Scorecard and Control Panel in the Administrative Subsystem allows a systematic tool to monitor the fulfillment of the objectives and indicators of the Institutional Strategic Plan periodically, and so senior management can make decisions according to the results, from the analysis of results was determined that the subsystem fulfills the vision (2 out of 3) is considered fair, in the same way it improves the University Management. The hypothesis was demonstrated in both the dependent as an independent variable because it was found that a control system was implemented and it can measure the effectiveness of the goals. It is recommended to continue updating the database for monitoring the objectives and indicators of the subsystem.