Modelo técnico administrativo para la Unidad de Gestión de Transporte de la Escuela Superior Politécnica de Chimborazo

Abstract

The current titling work proposes a technical administrative model for Management Transportation Unit from Escuela Superior Politécnica de Chimborazo has like objective the elaboration of organization and procedures manuals that allow offering a better service avoiding late in the same. In the theme development, research tools were used like: interviews to personal of this area and survey to the drivers, obtaining the following results: the authorities have an answer to the safe-passages from 2 days to one month approximately, the personal do not receive customer service training and formalities completion because they are done with basic documents. An Organization and Procedures manual was elaborated of services offered currently where each person has functions and responsibilities according to the labour area, including forms with enough data for the development of each procedure. In conclusion, the organization manual allows knowing the structure, functions, and responsibilities of people that work in this area and the distribution of the same for a better service offering. The procedures manual allows knowing the activities of each service. It is recommended to implement this proposal included a web page for a better distribution of human, technological and financial resources.