Propuesta de gestión por procesos para optimizar la entrega de ayudas técnicas a las personas con discapacidad de la ciudad de Riobamba por parte de la Coordinación de Salud.

Abstract

The present study arises from the lack of a proposal that allows adequate management to deliver technical assistance to people with disabilities in the city of Riobamba. A management proposal was designed in order to optimize the delivery of technical assistance to people with disabilities in the city of Riobamba by the Zonal Coordination of Health Number 3. Technical assistance is an instrument that reduce the effort and increase the abilities of people with disabilities, in addition of being a benefit contemplated in the disability law; it improves the quality of life of the beneficiaries. The methodology used was non-experimental and descriptive based on empirical facts and describing the variables individually. Information was compiled from primary and secondary sources; Inherent in the process of delivery of technical assistance, on which monitoring and evaluation was carried out by means of surveys to all beneficiaries and those responsible for the process and interviews to the staff, and subsequently the analysis and processing of the information was carried out. The results obtained from the investigation determined the lack of a proposal that specifies the proper delivery process of the technical assistance. Consequently, a methodological and systematized proposal was presented based on process flow diagrams for each one of the activities involved in the delivery of technical aids. It is concluded that the Zonal Coordination of Health Number 3 does not have a proposal that indicates the appropriate process for activities involved in the delivery of technical assistance; besides when applying, it was obtained improvement in the processes and the increase in the level of satisfaction of the people with disability. It is important to have a guide to establish adequately a process to monitor activities, optimize times and improve the service provided.