Diseño de indicadores de gestión bajo la metodología del Cuadro de Mando Integral para el Hospital Pediátrico Alfonso Villagómez Román de la ciudad de Riobamba en el año 2013

Abstract

“Design of performance indicators under the methodology of Balanced Scorecard for Pediatric hospital Alfonso Villagómez Roman from Riobamba in 2013”, this topic began whit the need for a tool that allows the facility, route management strategies comply whit institutional goals through control monitoring activities; because the current administration does not have a proper strategic planning which did not allow an optimal development of activities in the various departments of the institution and hasn’t achieved motivation to ensure consistency between individual objectives and organizational. The objectives of the research were: to develop a general diagnosis from a strategic planning analysis of the current situation of management, identify measures, indicators and strategic initiatives Scorecard hospital design the strategic map and the matrix dashboard, constitute the scorecard in hospi6tal management system. The methodology used was: modalities of qualitative and quantitative research, types of field investigation, exploratory, descriptive, inductive, deductive, technical survey method as applied to users, employees and workers of the pediatric hospital and interview with the head of the institution. The main weaknesses found in the management of this health facility were inadequate financial resources, lack of manual functions, do not have adequate equipment and tools, no training program for employees and workers in the scorecard is eight indicators were established according to the user perspective, processes, learning and growth, financial. In conclusion we have to be drawn up plans and projects to provide equipment and supplies needed, training programs, both as motivational expertise and customer service to hospital staff, design manual staff functions to define the activities of each one component of human talent. Immediate processing and presentation of plans and projects and input computer equipment, manual functions, training and implementation of the balance scorecard is recommended.