Aplicación de un modelo de gestión por procesos mediante la metodología PHVA para la optimización de procesos en la Empresa XOMER CIA. LTDA. de la ciudad de Riobamba.

Abstract

It was applied the methodology of process management Deming cycle which is based on: the Plan, do, Check and Act (PDCA), in orden to design processes of XOMER CIA processes. LTDA. In Riobamba City. Their needs were identified for this research project. This Project started with the lifting of information through the log format suppliers, inputs processes, outputs and customers (SIPOC) to know the current of the processes and then define a map with strategic processes, key and support; this stage ended with the processes and flowcharts based on the Notation Bussiness Process Manager Notation (BPMN) specifications and formats of records; the latter is important to measure the operation of the process, in addition to implementation of the the organizational objectives. Finally there were two important stages to assess proposals for improvement; One of them consists is the use of the array Value Added Analysis (AVA) to determine the value added of the processes; to measure the results took the corrective maintenance process of computer that during the diagnosis were able to determine that possessed a percentage of value equivalent to 22.22% and once at the end of the design stage this value is increased to 27% per cent thus fulfilling the definitions raised in the investigation for guidance with the help of software Bizagi was able to identify the best obtained, in this way we can check the improvements in the cycle time of the process, after the of Design, it is recommended that it performs a follow-up continued to improvements in order to keep the quality of the processes.