Elaboración de un manual de procesos del área de farmacia en el Hospital Pediátrico Alfonso Villagómez de la ciudad de Riobamba.

Abstract

A Process Manual was developed for the pharmacy área of the Pediatrics Hospital “Alfonso Villagómez Román” located in Riobamba city. The main purpose of this Process Manual is to ensure patient safety in each of the procedures carried out. The Pharmaceutics Biochemist in charge as well as the personnel working in the pharmacy; collaborated in the process of socialization and the specification of the information to be held in the guide. The information of this guide is base don the Technical Regulations of Patient Safety, and the Self-management Process Guide of the Ministry of Public Health of Ecuador. The file card of characterization of this guide; contains each activity carried out in the pharmacy and its procedure by using a flow chart designed in the program Bizagi, which indicates in a concise way the work of each professional. When designing this Manual Process it is determined that each of the established procedures count on their own activities and obligations, the manual specifies where the pharmacy personnel envolved takes into account the role they play in their organization. To conclude, the Process Manual proposed will become a useful tool for induction and training of the new personnel in the performance of their duties in order to provide efficiency, effectiveness and safety in patient care. It is recommended to make the necessary modifications to the manual process, as result of the improvement or changes that may take place in the health care institution.