Diseño de un manual de funciones y procedimientos para la Cooperativa de Ahorro y Crédito Empresa Eléctrica Riobamba, cantón Riobamba

Abstract

The design of functions manual and procedures for Empresa Electrica Riobamba Bank of Savings and Loan of Riobamba city for the optimization of resources and the improvement of internal processes. Interviews were applied to the management, administrative and operational staff working in the institution that helped determine the current situation of the Cooperative by identifying function and procedures performed in daily activities. The proposal is based on the design of a manual that indicates: the mission of the function, academic requirements of the staff, functions to be performed, responsibilities, the relationship with other positions, process and procedures of integrations and operations, which will serve to the entity can improve its internal processes and meet the objectives set trough an appropriate decision. Therefore, the implementation of the proposal is recommended, which allows to measure the level of performance compliance, thus strengthening the functioning and coordination, also making corrective or sanctioning decisions, inclined to transform and generate better organizational and administrative functioning.