Diseño de un Modelo de Gestión de Calidad basado en las Normas ISO 9001 : 2008 al Departamento de Producción de la Empresa Ecuatoriana “ECUATRAN S.A.” del cantón Ambato, provincia de Tungurahua

Abstract

This research work is a desing of a quality management model based on the ISO 9001:2008 standard to the production departament of the Ecuadorian company “ECUATRAN S.A.”, of the canton Ambato, at Tungurahua province , with which it is expected to obtain a change in the organizational development and in the standardization and homologation of the internal processes and in the production department that is the fundamental basis or critical success factor of any institution and more especially it will mark a starting point for the execution of the quality management model that leads to better the competitiveness and permanence in the market. This quality management model presents relevant and reliable information of the company , its historical overview, its organizational structure and its philosophy . It began with the documentary analysis to standardize its processes, ensure the quality of its operation, improve its work system and add value to the product offered, that is reflected in the satisfaction of the client and in the advantage that it takes over its main competitors , improve and optimizer sources that assure the reliability for the clients and reach the satisfaction of the needs. It is recommended to the senior management that indicates a series of guidelines to carry out an effective management for the development of the same, since this model aims to promote the continuous improvement of the organization and is structured in a series of criteria whose purpose is to guide the practice and ensure that the basic principles of excellence are met.