Diseño de un Modelo de Gestión basado en procesos para la Cooperativa de Ahorro y Crédito San Miguel de Pallatanga, cantón Pallatanga, provincia de Chimborazo

Abstract

This research is a design of a Management model based on processes for San Miguel de Pallatanga Credit Union, in Chimborazo Province, the same is expected to obtain a change in organizational development, standardization and certification of internal processes especially in the area of credit that is the cornerstone or critical success factor of all financial intermediary and mark a starting point for the implementation of manual processes leading to improved competitiveness and permanence in the market. This model processes management presents relevant and reliable information of de cooperative, its historical background, its organizational structure and philosophy. It began with the documentary analysis for the gathering of information both about the processes also the situation of the company as. For the development of the management model based on processes we used standardized processes, enabling them to improve n d optimize resource that ensure reliability for partners and reach satisfaction of needs. It is recommended to senior management to bring a series of guidelines for conducting an effective tool for the development of the management because this model is design to promote the continuous improvement of the organization and are structured in a series of criteria, whose purpose is guide practice and ensure that the basic principles of excellence are met.