Modernización del Sistema Nacional de Registro Civil, Identificación y Cedulación - Fase Masificación, en la Agencia Matriz del Cantón Riobamba.

Abstract

The objective of the research is to finalize an ex post evaluation of the project ¨Modernization of the National System of Civil Registry and Identification Phase Overcrowding¨ in the Matrix Agency Riobamba canton. An evaluation services was conducted through surveys of user satisfaction, it was applied to 383 user total population considered, this helped to evaluate the variables behavior and analysis of the impact and interaction. Documentary information, physical infrastructure, equipment and attention given by institution were checked over. Indicators of effectiveness, efficiency, effectiveness and cost calculated in this investigation were fulfilled 100%, it was taken into account the comparative analysis of two components of public investment project. First, increased coverage and second improving the service quality, 82,4% of users consider the service provided by Agency Matrix in Riobamba canton has improved, since the implementation of a modernization process in the institution. It is essential that the institution coordinating actions to strengthen the level of knowledge on internal processes based on servie improvemen for the benefit of citizens.