Auditoría de Gestión de la Estación de Servicio Mundo Tuerca en el periodo 2012

Abstract

The present research is the application of a management Audit to the service station, “Mundo Tuerca”, for the period 2013, that allowed measuring the extent of compliance with activities of the administrative management through the achieved results of the applied management indicators. The Audit was performed by the data provided by the company, the application of research tools and audit techniques that have been used to analyze and get reliable and accurate information. For the development of the Performance Audit, internal control analysis was used by applying the COSO (Committee of Sponsoring Organizations) method, critical area could be identified and establish corrective measures through the findings and evaluation by indicators. Besides the use of surveys to measure the level of customer satisfaction, implementation of financial indicators and analysis of current in terms of investment and financing of general balance to determine the financial position of the company. When applying the recommendations in the audit report issued, I hopefully expect the management of the company through the successful implementation of strategic planning.