Diseño de un sistema de gestión de calidad para la Empresa Carrocera Mayorga en base a la norma ISO 9001:2008.

Abstract

A quality management for the car mechanic company called Mayorga has been done based on the ISO 9001:2008 norm. For this reason, an evaluation of the firm was done following the requirements of the ISO 9001:2008 norm, in which it was evident the low level of application of the norm. Also, a situational analysis was done about its infrastructure, equipment and construction process, using the SWOT format, strength, weakness, opportunities and threats, in order to do the quality management design. In the design of the quality management, there are twelve procedures needed due to needs of the firm, and using that, the firm built formats that register every procedure that documents its steps. With the implementation of the quality management system, it is expected to get a better efficiency in the firm, of the human and financial resources, of the communication, of the registration system in order to get the Certification ISO.