Clima organizacional y su incidencia en el desempeño laboral del personal de la dirección de obras públicas del Gobierno Autónomo Descentralizado Municipal del cantón Guano, año 2023

Abstract

The development of organizational climate and its impact on work performance of the staff of the Public Works Directorate of the Municipal Decentralized Autonomous Government of Guano Canton, year 2023, was developed to identify the current situation of the institution and its impact on work performance to establish the causes that cause low performance. The research used a quantitative and qualitative methodology, applied instruments such as employee surveys, interviews with the Director of the Directorate of Public Works of the GAD, and a diagnosis of the current situation through the SWOT matrix, where it was determined that inadequate labor relations cause discomfort among colleagues, consequent staff turnover, absence of motivational factors which does not allow generating bonds of companionship and teamwork, allowing to achieve institutional objectives. To solve the problem, the development of the administrative process was proposed through planning, management, and organization, where strategies and aspects that influence work performance were established, based on which it was proposed to implement guidelines and training plans to help improve the organizational climate. Through the diagnosis of the work performance of the personnel, shortcomings were found within the management, one of the main factors is the lack of trust in certain directions, however, for the performance to work properly it is necessary to make improvements in the organizational climate. It is recommended the implementation of a continuous training plan, where collaborators are provided with knowledge, tools, and tips that help to improve the quality of the service provided, which satisfies the needs of the user, improving the organizational climate, which will help to ensure good institutional performance