Sistema organizacional para la empresa ST. George English School del cantón Baños de Agua Santa, provincia de Tungurahua

Abstract

The organizational system for the ST company. George English School in the Baños de Agua Santa canton, province of Tungurahua, which does not have established essential departments such as management, administration, sales, marketing and accounting. The objective of this study was to design an organizational system for the company to increase institutional efficiency. In the research, both a quantitative and qualitative methodology was used, techniques and instruments were applied such as the interview directed at the manager and the survey applied to all the company's workers, where it was possible to identify that the organization has several jobs but they are not structured in an organizational chart with a respective manual of functions, which causes employees to face confusion in their roles, leading to duplication of functions and activities outside their responsibilities, they lack administrative manuals and processes because it is difficult to carry out the activities of correct way In this context, a model is proposed with its respective process map, designing an organizational structure according to the work areas and activities carried out within the company based on an administrative manual with policies that regulate the activities of its collaborators and processes according to the need that will contribute to the development to promote efficiency and business success in a clear and concise way, allowing the identification of shortcomings in the different areas and being able to propose improvements, optimizing time in the process and making timely decisions that help comply the institutional objective.