Gestión de las relaciones interpersonales con enfoque de las neuroemociones para los empleados y trabajadores del GAD Municipal del cantón Guano

Abstract

The Decentralized Autonomous Government (GAD) Municipal of Guano canton presents shortcomings in the management of interpersonal relationships since it has not adequately focused on the neuro-emotions of the staff. This lack of focus has generated conflicts, and high levels of work stress and has negatively impacted productivity and well-being in the work environment, therefore, the objective of this research was "To analyze interpersonal relationships through the neuro emotions approach to generate a set of strategies for employees and workers of the GAD Municipal of Guano canton". The implemented methodology adopted a mixed approach, combining qualitative and quantitative elements. A non-experimental cross-sectional design was used since no manipulations were made on the variables described, and it was carried out during a specific period. The study population comprised the company's personnel, essential for the application of documentary and field research to collect accurate information through several methods, techniques, and instruments. Among these, the interview directed to the head of the Human Resources area and the survey applied to the employees and workers of GAD stand out. Through this methodology, it was possible to determine that the company lacks adequate strategies for the management of interpersonal relations. Employees have not yet been able to effectively manage their emotions, which occasionally results in controversial circumstances. In addition, conflicts between employees were identified, leading to disagreement among colleagues and the emergence of subgroups. Finally, there was a lack of importance on the part of management in addressing cases of poor work environment. In this context, it is concluded that the implementation of strategies based on the understanding of neuro-emotions promotes cohesion, reduces conflicts, improves decisions, and increases job satisfaction. This translates into a healthy work environment and a more efficient organization.