Plan de mejoras para el ambiente y conducta laboral de los funcionarios de la Cooperativa de ahorro y crédito “Chibuleo” Ltda. matriz Ambato

Abstract

The work environment in work areas, regardless of the activity of the companies, whether they are public or private, should be positive for workers. This is because it is the environment in which they perform, and therefore, human talent management is also part of this perspective. When a work environment is in optimal conditions, it can be reflected in the attitude of the employee. This is a factor of high vulnerability in savings and credit cooperatives, as the nature of the business itself creates a heavy and tense atmosphere. However, this is not the only problem; the lack of communication has led to misunderstandings, distortions in delivered messages, and disagreements among collaborators, directly influencing teamwork and decreasing competitiveness. Due to the lack of motivation, collaboration, and the constant stress experienced, employees have been losing their sense of belonging to the company, leading some to choose disengagement. This study aims to design an improvement plan through a situational diagnosis using research tools to enhance the work environment and behavior of employees at the Chibuleo Ltda. Savings and Credit Cooperative in Ambato branch. A mixed methodology was developed, incorporating both qualitative and quantitative approaches due to the nature of the data. This involved an exploratory research level and a non-experimental descriptive design. The results show that, although there are no deficient results in the work environment, there is a need to establish better and more consistent communication. This leads to the conclusion that there is a need to propose improvements for the Chibuleo Savings Cooperative. The advantage and specificity of this proposal are that its implementation can cover all aspects of the organization's management, without excluding or degrading any member or managerial employee. General suitability and obligations of the entire cooperative society, combined with a positive perspective, make the cooperative one of the best places to work in its segment.