Auditoría de calidad a la empresa BP DT-Comunications S.A.S, de la provincia de Chimborazo, ciudad de Riobamba, periodo 2022

Abstract

The purpose of the Quality Audit to the company BP DATA-COMUNICATIONS S.A.S in Chimborazo province, Riobamba city, period 2022 was based on ISO 9001: 2015, because the company does not have a quality management system in its strategic planning in order to measure the efficiency and effectiveness by applying the evaluation of the processes that the company develops. For this research work, different methods, techniques and research tools were used, where the first point was a meeting to have an approach with the manager of the company and let him know the activities that are scheduled. The evaluation of the ISO 9001: 2015 standard was applied, which determined the processes carried out within the company and helped to identify nonconformities, with results of 16% compliance and 84% noncompliance. With these results, corrective actions were proposed for each deficiency found in the audit, as well as an approach with the company's personnel, informing them of the results obtained and mentioning how important the implementation of a quality management system is, in order to improve the efficiency and effectiveness of each quality processes that the company must have. Finally, it was concluded by informing the company's authorities the results and the actions to be taken, such as staff training to improve customer service processes and avoid inconveniences with consumers.