Optimización logística en la bodega de la empresa “Importadora y Distribuidora COSMO BELLEZA, IMPOCOSMOBELLEZA S.A” en la ciudad de Santo Domingo de los Tsáchilas.

Abstract

The objective of this study was to examine the logistics optimization in the warehouse department of the company “Importadora y Distribuidora Cosmo Belleza “Impocosmobelleza S.A” in the city of Santo Domingo de las Tsáchilas, for which the merchandise dispatch process was implemented through BPM and ISO/IEC 9126, and it was taken as a reference for time efficiency. Regarding the methodology applied, Action research was considered in which consists of four phases, planning pertaining to the realization of the theoretical framework or knowledge of the problem, action where BPM was implemented for the current process (design with BPMN 2.0), and timing of each activity with reference to the efficiency of ISO/IEC 9126, reflection in this step a new merchandise dispatch process was proposed through dialogues with the actors in said process and calculating the times for the measurement efficiency of the current and proposed process where efficiency values were obtained in the current process of 1.007 and in the worst case 1.05, in the proposed process the measures taken have the value of 0.91 and in the worst case 0.98. According to ISO/IEC 9126, values less than 1 and close to 1 are efficient, which is demonstrated by the data of the proposed process. It is concluded that the warehouse of the company “IMPOCOSMOBELLEZA S.A” in the city of Santo Domingo de los Tsáchilas carries out a merchandise dispatch process that generates delay time in the merchandise review activity, which does not make it efficient for its execution. It is recommended that a Low Code BPM platform that allows scalability and extensibility be used for the automation of study process tasks.