Manual de procesos de la empresa Fortaliz en la ciudad de Riobamba, provincia de Chimborazo, periodo 2022

Abstract

The objective of this research work was to design a procedures manual for the production area of "productos alimenticios FORTALIZ" company and to know the relationship that exists between the administrative, purchasing, milling, sales, recruitment and personnel in order that the company through this study, it bases on companies’ methods and techniques to be competitive since it serves as a guide for employees to perform their work activities efficiently. Of which are applied to 5 people of the company to get real data and help to build the research work that describes the problems and internal needs of the company, a question air and an interview with the general manager to know the current state of the company were applied. Also, a field research and the realization of the situational analysis in the production area. It was determined that the company lacks a formal document detailing the processes and diagrams for the proper development within the institution, being reasons for the development of these process manuals that will work as a guide for the staff. It will be socialized to each one of the workers to develop their activities correctly within FORTALIZ company; furthermore, these manuals are not static so they can be updated at the appropriate time that manager in charge of the company takes the decision