Diseño de un sistema de gestión de responsabilidad social basado en ISO 26000 para la empresa Kiwa BCS en la provincia de Chimborazo

Abstract

The objective of this research work was to design a Social Responsibility Management System based on ISO 26000 standards for the company Kiwa BCS, it was proposed to prepare a CSR plan based on the perception that the organization had on the subject. The methodology used was based on a qualitative approach, the quantitative method that is due for the analysis of data in a statistical way product of field research whose protagonists were the workers and managers within the organization, as well as selected clients of the company, using instruments and techniques such as surveys and diagnostic questionnaires, which will help to have a clearer vision about topics of reference to corporate governance, strategy and operation, community social performance, anti-corruption social performance, economic, social performance products and services and labor social performance. They will improve on issues identified with the suggestion of good practices for each subject analyzed in the diagnosis, so that the Kiwa BCS company can develop its line of business accompanied in a more socially responsible way, also reinforcing the already existing "Stakeholders Committee ”, which will facilitate the implementation of Social Responsibility management and its adaptation to the organization and interest groups.