Propuesta de un manual de operaciones post pandemia para la “Compañía de furgonetas de transporte estudiantil y turismo Tranescordan S.A.” del cantón Riobamba, provincia de Chimborazo

Abstract

The objective of this research Project was to prepare a post-pandemic operation manual for “Compañía de Furgonetas de Transporte Estudiantil y Turismo TRANESCORDAN S.A.” and its implementation in the company. For the development of the post-pandemic operations manual, the respective interviews and surveys were carried out with the 28 partners of the company to find out the current situation of the provision of the service, the needs, and expectations of internal and external factors, weaknesses, opportunities, strengths, and threats (SWOT). This analysis was to determine the guidelines that the company must have for its operation in a post-pandemic environment. With these results, the manual was structured between the context of the organization, organization structure, job description, processes and procedures, policies, rules, and restrictions. All these guidelines were determined based on the ISO 9001 standard requirement 4, and the “Self-care and Hygiene Guidelines” manual published by the Ministry of Education in 2021. The manual detailed the shortage of training within the company, the lack of correct use of the technological tools to offer the service, and the detail of the processes that must be followed to achieve the objectives of the company. It is recommended that company managers make regular use of this manual to measure the progress they are making and give better control to the service offered by partners.