Auditoría de gestión al laboratorio clínico Oncológico – Oncolab, de la ciudad de Quito, provincia de Pichincha, período 2019

Abstract

The present research project entitled "Management Audit of the Oncology Clinical Laboratory – ONCOLAB, in the city of Quito, province of Pichincha, period 2019", was carried out in order to determine the use and application of resources, and establish compliance with business objectives. For the development of the audit, an interview was conducted with the medical director and surveys were applied to all the personnel of the entity. In addition, internal control was evaluated through the Coso I method with its 5 components, which made it possible to determine the level of confidence and risk. Efficiency, efficacy and economy indicators were also applied, resulting in a moderate level for the organization. On the other hand, there were findings such as: lack of dissemination of strategic planning, no management indicators, no training plan, lack of staff performance evaluations, lack of procedures to identify internal and external risks, no periodic meetings and no control and supervision of the daily activities carried out by the staff. Finally, the final audit report is presented, which is integrated by the conclusions and recommendations with the objective of establishing changes in the administration that will help the continuous improvement of the organization