Elaboración de un manual de procesos y procedimientos administrativos para la cooperativa de transporte pesado Rio Secoya del cantón Shushufindi, provincia de Sucumbíos

Abstract

The Manual of Administrative Processes and Procedures for the Rio Secoya Heavy Transport Cooperative located in Shushufindi, province of Sucumbíos was aimed to improve the levels of efficiency and organizational effectiveness. For its execution, surveys were applied to partners and collaborators, and a SWOT analysis was carried out where a lack of analysis could be found to establish the administrative behavior, inexistence of a monitoring of processes and procedures to achieve the management evaluation, This arises from the lack of control of activities, where the lack of a manual of processes and procedures was verified, which casts doubt on each of the processes and information. It was determined that in the cooperative there are no adequate processes that interrupt daily activities causing future problems with customers. As part of the proposal, a manual was established where the guidelines that adequately guide the activities of the collaborators are established and through this, a change of empowerment within the cooperative. Managers are recommended that the processes and procedures manual can be adapted as a basic tool to detail the activities in a proper way by training staff on the use and application of the manual, according to the strategies proposed so that they can be evaluated periodically to improve performance and thus efficiently develop administrative activities in order to be able to provide a quality service to the client