Diseño de un Sistema de Gestión de Calidad basado en la Norma ISO 9001:2015 para los procesos de Producción en la Línea Chocolatera De Confites “El Salinerito” – Fundación Familia Salesiana.

Abstract

The purpose of this investigation was to develop a system of quality Management, based on the Norma ISO 9001-2015 for the production process for the chocolatier and candy factory “El Salinerito” – Salesiana Family Foundation; as the first step, a situational analysis over the current conditions, through visits to the company, interviews with personnel and check lists, documental tools that were focused on the quality and harmlessness of the processes- being the critical points of the system. After this, a respective theoretical basis was carried out, in which the study was based and the development of the investigation with the guidelines of the Norma ISO 900-2015, the same that guarantees quality in the processes of the elaboration of goods, which the company didn’t previously have. Through the analysis it was found that with the development of the management system, synthesizing its presentation and use in a manual for quality, including processes, procedures to follow, and flowcharts, focused on the line of productive process for the chocolatier “El Salinerito”. Finally, a prospective analysis of the system of quality management was carried out through MicMac software, in which the variables from the check list in phase 1 were analyzed, determining that a large percentage of influence/dependence exists between the variable of the study, allowing us to identify that the future scene of the management system is highly effective.