Diseño de un sistema de gestión de calidad basado en la norma ARCSA-DE-067-2015-GGG para optimizar los procesos productivos en la planta de lácteos NANTÚ de Riobamba.

Abstract

The purpose of the research is to design a quality management system based on the ARCSA-DE-067- 2015-GGG regulation to optimize the production processes at the Nantú dairy plant in the city of Riobamba. A situational analysis of the company was developed, which provided a vision of how the company is with respect to compliance with regulation 067, then an improvement plan was developed with all the information gathered. A prospective analysis of the parameters evaluated in the situational analysis was evaluated using Mic mac software, all in accordance with the ARCSA-DE-067-2015- GGG regulation. Within the situational analysis it was possible to demonstrate high levels of non- compliance with respect to the Check list made where 43% of non-compliance was obtained, 19% partial compliance, 20% satisfactory compliance and 18% very satisfactory compliance, observing all the problems, the design of an improvement plan based on all the parameters found with low compliance is proposed, where record formats, standardized operational plan and a training plan are developed, with what was obtained a direct approach was made with the management of the company and with the operators working in the company. It is concluded that the importance of a management system in a company has not only become a requirement but a quality indicator, a Quality Management System based on Standard ARCSA-DE-067-2015-GGG, was proposed in the dairy plant Nantú which should be implemented in the short term to improve the current conditions of the company, although it involves a cost for the plant will benefit from an increase in productivity and improvement in the quality and safety of the product.