Diseño de un Sistema de Gestión de Calidad basado en la Resolución No. ARCSA-de-067-2015-GGG, para los procesos productivos de la planta San Jorge – cantón Riobamba.

Abstract

The objective of this research was to design a quality control system based on the ARCSA-DE-067-2015-GGG norm, for the processes at San Jorge´s Production Plant. A basic descriptive, non-experimental study was carried out and in order to verify the application of best practices during the production process, a verification guide for the norm ARCSA-DE-067-2015-GGG was used. The guide was applied during the initial audit and subsequently during the verification audit. The main results include the general compliance with the initial audit of 42,62%. While 75% of the chapters reached a low level of compliance; moreover, 98 issues were identified and 11 observations. Having carried out the verification audit, the results showed a compliance of 73,99% with dominance of the medium compliance (62,50%) and a 37,50% of chapters with a high level of compliance. The chapter related to storage, distribution and transportation (88,89%) and that of facilities (82,35%) were the highest percentage of compliance. It is concluded that the design of the quality control management system led to an increase in the compliance of the items of best manufacturing practices at San Jorge manufacturing plant.