Generación de un Sistema DASHBOARD para la Gestión Integral de la Calidad en la Producción de Snacks de la Empresa ORFI Basado en la Norma ISO 9001:2015.

Abstract

The objective of the work was to determine if the company ORFI within its business management had performance indicators of integral management of the production process of green plantain and cassava snacks, the applied methodology consisted of performing a current diagnostic evaluation of the company regarding compliance with the Quality Management Standard ISO 9001: 2015, for which a verification test was applied, obtaining as a result of the evaluation that the company has a level of compliance of 17.86% concerning the standard; It was therefore considered necessary to define the key performance indicators to generate a dashboard system that allows the company to obtain, process, store and manage the company's information efficiently and at the same time to measure frequently and accurately the results of the production activities carried out by the company, guiding the decision making process to achieve the objectives set. The key performance indicators established for ORFI's production process were: machinery productivity, maintenance, machinery-production cost, the importance of supplies, human productivity, energy productivity, production, waste, quantity returned, labor productivity, and quality levels to model the dashboard system. The construction of the dashboard system, using Excel and Power BI software, provided a visualization of the results of production activities for decision making.