Evaluación de los procedimientos de créditos y cobranzas para mitigar el riesgo crediticio de la Cooperativa de Ahorro y Crédito Wuamanloma Ltda., de la parroquia Salasaka periodo 2016 – 2018

Abstract

The main purpose of this research is to evaluate the credit procedures and collections of COAC Wuamanloma Ltda., belonging to Salasaka region from 2016 to 2018; to reduce the credit risk that the institution owns. Surveys to the partners as well as an interview with the general manager, and employees of the credit and collections department were conducted. This process made it possible to identify the main shortcomings like lack of compliance with the procedures of the credit manual by the advisors at the time of analysis and evaluation of credit subjects, which directly affects the return of capital plus interest over time. The effect of having a high arrears rate is because the human resources department neglects the contracting regulations of the personnel, since the collaborators do not fulfil the suitable professional profile. Thus, the appropriate hiring personnel with the most suitable professional profile is one of the suggestions established after the institution evaluation. Advisers must comply with the procedures of the credit manual. These procedures will contribute to the institution improving its results at the return of capital