Evaluación del desempeño del talento humano de la Cooperativa de Ahorro y Crédito Rhumy Wara

Abstract

This research project called “Performance Evaluation of the Human Talent”, Rhumy Wara Savings and Loan Cooperative, it is aimed at developing an evaluation system that allows to establish better strategies for continuous development. The methodology is based on conducting surveys applied to workers and Cooperative business partners, the interview conducted to the chief executive officer of the company, and the diagnosis of the current situation through a SWOT matrix, where it was identified that the cooperative does not have a method of evaluation performance , neither a training program, nor a functions manual that allows the distribution of specific tasks for each work area, so that it is evidently shown that workers have lack of training and a low level of instruction. It was determined that a 360 ° degree performance evaluation model that is included in the self-evaluation, co-evaluation, hetero-evaluation should be carried out, and through the evaluation results, strategies were proposed that will improve the performance levels, in addition to an appropriate training plan according to the needs of each worker. It is suggested to the general manager to apply this proposal as it will minimize time and resources, allowing the cooperative to have highly qualified personnel for each work area.