Plan de mejoramiento para la secretaría de gerencia del Hospital General Macas, cantón Morona, provincia de Morona Santiago, periodo 2017- 2018

Abstract

The improvement plan for the management secretary of “Hospital General Macas”, located in the Morona County, Morona Santiago Province in the year 2016-2017. It was carried out with the purpose of evaluating the techniques quality and warmth in the care of public healt services. On the other hand, the research techniques used were the surveys applied to all workers and users of the institution, interviews to the administrative staff, and then the elaboration of the SWOT matrix that allowed gathering information to know the current situation of the hospital. it determined that technical tools are required to improve the quality of attention to users and people who work in the institution, taking into account the problems in the execution of processes in order o increase the quantity quality, efficiency and effectiveness in the services that offers to the community. The present proposal was developed with the purpose to elaborate a plan of improvement for the management secretary, which will allow facing its administrative weaknesses; it means a better work performance, and satisfied users. It is recommended that the management secretary of the hospital gather aI the documents about procedures from the service to the Citizen area in single archive and give informative talks to both internal and external clients of the institution to present the different improvements and changes which are intended to apply to the organizational system of the hospital.