Manual del balcón de servicio al cliente para Gobierno Autónomo Descentralizado Parroquial de San Pablo de Ushpayacu, cantón Archidona, provincia Napo, período 2016 -2017

Abstract

The main objective of this current research is to elaborate a Handle book of customer service for the Gobierno Autónomo Descentralizado Parroquial from San Pablo de Ushpayacu, Archidona Canton, Napo Province 2016-2017, in order to provide a quality and warmth service for getting relevant information about tasks, responsibilities and professional profile that each job position requires. A field research was carried out through of surveys which determined the satisfaction of external customer, with this research strengths, opportunities, weaknesses, and threats were identified. It is concluded that the Handle book will allow that the Institution has the appropriate personnel and to make known to its members the functions and responsibilities to be fulfilled in each job position, for this reason it is recommended its use.