Diseño de estrategias para el mejoramiento en la atención al cliente en la Unidad Educativa Fiscomisional Hermano Miguel, cantón Tena, provincia de Napo, periodo 2015.

Abstract

The present investigation work has as aim to design strategies for the improvement in the customer attention in the Educational Fiscomisional Unit "Hermano Miguel", the same that allows the quality development of service and satisfaction of the customer that attend to the educational institution. The strategy design was developed based on the making of the manuals of: customer attention, time optimization, movement, file organization, and training whose purpose it iss the support and didactic help which are fundamental for a continuous improvement; providing knowledge of the main guidelines in aspects related to bring an adequate service to the customer, by defining the manner of managing services, and pretending the strengthening of knowledge, development of abilities in the administrative and teacher staff of the Educational Unit. The obtained outcomes in the investigation will contribute to optimize the process of attention, by managing their activities with a bigger efficiency. Furthermore, the proposal of the strategy design is to improve the attention to reach an opportune and efficient service.