Formulación de estrategias para ofrecer una atención de calidad a los usuarios del Gobierno Autónomo Descentralizado Parroquial Rural de Sarayacu, cantón y provincia de Pastaza.

Abstract

Formulating strategies to provide quality care to users of Government Decentralized parish Sarayacu Region and Province of Pastaza, will allow to provide internal users adequate dynamics to improve service and attention given therein, is so for research it required a situational analysis to identify the lack of quality service and to determine the degree of satisfaction. A questionnaire was analyzed to determine the needs within the institution was established, also was taken as base secondary information that allowed theoretically support each of the variables, being the base for future knowledge to the analysis and interpretation of results, and the proposed strategies such as: improvement Plan alliances with the Cantonal and Provincial Governments; staff training; ensure innovative and effective processes, improve expectation and satisfaction. It is important to establish strategies for an action plan to provide quality care; therefore, it is concluded that the formulation of strategies is needed. Its application is recommended to provide quality care Government users Sarayacu Decentralized Rural Parish County and Province of Pastaza.