Auditoría de gestión al Registro de la Propiedad, del cantón La Joya de los Sachas, provincia de Orellana, periodo 2015

Abstract

The application of a performance Audit to the Land Registrar at Joya de los Sachas Canton, Orellana province, is executed to evaluate the performance of the administrative activities and management carried out in the institution, for its implementation, several questionnaires of internal control were used by means of applying the coso I method and indicators of efficiency efficacy management, which allowed the corresponding evaluation of the internal control to get the following findings: poor efficiency and efficacy in the process of customer service, lack of permanent assessment to the personnel, little training to the staff about customer service topics. Hence, it is recommended to plan training workshops to Human Talent so it offers a quality service to citizenship, additionally to follow the processes according to the legal regulations stated for the public institutions, seen a s a synonym of efficiency and effectiveness.