Metodología de organización documental basados en las 5s de la calidad para mejorar el servicio al cliente, del Gobierno Autónomo Descentralizado Provincial de Morona Santiago.

Abstract

The present research was carried out like objective to design a methodology documentary organization based on 5S quality to improve customer, at self-Government Decentralized provincial, from Morona Santiago, it will serve to continually improve Processes at institution, which allows to maintain the work environment organized, clean and above all safely. Document organization methodology based on the quality 5S develops through processes and action plans to meet with agility expectations of external and internal customers, also allow raise efficiency and effectiveness in the activities. This methodology served to design and standardize procedures for regulatory compliance thereof, facilitating the job done efficiently and effectively, using the minimum of resources. It is recommended that training concerning continuous improvement methodologies, in order to maintain the facilities at institution under optimal conditions also monitor and control activities; also it is recommended to implement this methodology in other areas at institution.