Elaboración de un plan de estrategias para mejorar las relaciones humanas del personal de la Cooperativa de Transportes Touris San Francisco Oriental, en el año 2014.

Abstract

This project aims to desing a proposal for Plan Strategies for improving human relations, so deepened in communication and in carrying out their activities managers, partners and employees of Transport Touris Cooperative San Francisco Oriental. In developing the plan strategic diagnosis were made that allowed to know the internal and external situation of the organization, to hone strengths, overcome weaknesses, exploit opportunities and minimeze threats; consequently the strategic direction designed, redefining the visión, misión, corporate values and propose principles, policies and goals that allowed generate strategic actions; then the proposal for which a plan of four strategic designed to improve interpersonal relationships and work environment, where management indicators for each of the established perspectives developed was established. In conclusion we designed a plan of seven strategies to improve training, motivation, human relations, satisfaction and work environment of staff working in the Cooperative Transport Touris San Francisco Oriental. To end the respective recommendations for which the company must implement the plan of seven strategies proposed to improve human relations staff were established.