Análisis de los procesos de gestión documental y la eficiencia administrativa de las secretarías de la Facultad de Salud Pública de la ESPOCH, 2014.

Abstract

To achieve the goals of the following research, it was necessary to start with the existing problem on the lack of knowledge for the application of a Documental Management Process for all the departments of ESPOCH. This problem in not unconnected to the Public Health Faculty where each one of the departments manages the correspondence and documentation admission and reception processes in a different wl, this process is technically called Documental management and it uses a determined time for the registration and delivery when required. Fos this, a general objective was proposed, this tends to analyze the documental management process and is a influence in the administrative efficiency of a secretaries of Public Health Faculty of ESPOCH. The theoretical frame provides bibliographic information of several authors related to Documental Management and Administrative Efficiency variables. The methodology was based on the non-experimental scientific method. The research was: Field trip, exploratory, and descriptive research, and according to time the research will be transversal. To get the statistical data, it was necessary to use the survey; as a result some important aspects were found, these will help to improve the application of a computer system which allows expediting the correspondence register through the use of TIC´S providing and opportune service in each one of the departments. The results will be determined by the customers satisfaction contributing in this way to the corporate image of ESPOCH.